Privacy Policy
Last Updated: May 17, 2026
FlexTide (“FlexTide,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and retain information when you visit our website, submit an order request, make a purchase, contact us, subscribe to emails, or otherwise interact with us online.
This Privacy Policy applies to our website, currently associated with 4FlexTide.com, and any related online services we operate that link to this Privacy Policy.
1. Information We Collect
Information You Provide Directly
When you place an order, submit an order request, contact us, subscribe to emails, or otherwise communicate with us, we may collect:
- Name
- Email address
- Phone number, if provided
- Billing address
- Shipping address
- Order details
- Payment-related confirmation details
- Messages, questions, or other communications you send to us
- Any other information you voluntarily provide
Please do not send medical, health, or other sensitive personal information through our website, forms, order notes, email, chat, or payment notes. If we receive that type of information, we may delete it and may be unable to process related requests.
Order and Transaction Information
When you submit an order request or complete a purchase, we may collect information needed to process, fulfill, and support the transaction, including:
- Product selections
- Order totals
- Shipping details
- Payment status
- Order history
- Customer service communications related to the order
If payment is handled through a third-party payment provider such as Venmo, we do not collect or store your full bank account, debit card, or credit card information. We may receive limited transaction-related information such as your name, payment confirmation, payment amount, payment note, or transaction status.
Website and Device Information
When you visit our website, certain information may be collected automatically, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Referring website or search source
- Date and time of access
- General website activity
- Cookie and similar tracking technology data
This information may be collected through our website platform, including Wix, and through analytics tools, cookies, pixels, and similar technologies.
2. How We Use Information
We may use personal information to:
- Receive, review, and process orders or order requests
- Send payment instructions or payment links
- Confirm payment status
- Fulfill and ship orders
- Communicate about orders, shipping, and customer service
- Respond to questions or requests
- Send administrative or service-related messages
- Send marketing or promotional emails if you opt in or otherwise permit us to do so
- Improve our website, products, and customer experience
- Monitor, troubleshoot, and secure our website
- Detect fraud, abuse, or other misuse
- Maintain business records
- Comply with legal, tax, accounting, regulatory, and enforcement obligations
3. Research-Use Product Communications
FlexTide provides research-use products and related product information. We do not use customer information to provide medical advice, diagnose conditions, recommend personal treatment, or create health-related profiles.
Customers should not submit personal medical information, treatment details, health conditions, or intended human or veterinary use information through our website, forms, email, payment notes, or order comments.
4. How We Disclose Information
We do not sell personal information for money.
We may disclose personal information to service providers and other third parties as reasonably necessary to operate our business, including:
Website hosting and ecommerce providers, including Wix
Payment processors and payment platforms
Shipping carriers and fulfillment providers
Email delivery and marketing service providers
Analytics and website performance providers
Customer support and communications providers
Professional advisors, such as legal, tax, accounting, or compliance advisors
Government authorities, courts, regulators, or law enforcement where required by law or legal process
Parties involved in a business transaction such as a merger, acquisition, financing, or asset sale
These parties may process information under their own privacy policies and contractual obligations.
5. Payment Information and Third-Party Payment Services
If you choose to pay through Venmo or another third-party payment service, your payment activity is processed by that third party, not by FlexTide directly. We are not responsible for the privacy, security, or data handling practices of third-party payment providers.
6. Cookies and Tracking Technologies
Our website may use cookies, pixels, and analytics tools to support site features, security, and understand traffic. You may manage cookies through your browser settings.
7. Email Marketing
If you subscribe to marketing communications, we may use your email to send promotional messages. You can unsubscribe at any time via the link in our emails, or
Contacting us directly.
Even if you opt out of marketing emails, we may still send non-marketing communications related to orders, shipping, payments, customer support, account issues, or legal notices.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
Order processing and fulfillment
Customer service
Recordkeeping
Fraud prevention
Dispute resolution
Legal, tax, and accounting compliance
Retention periods may vary depending on the type of information, the purpose for which it was collected, and legal requirements.
9. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. We also limit access to personal information where appropriate.
However, no website, email system, payment platform, or internet transmission is completely secure, and we cannot guarantee absolute security.
You are responsible for maintaining the security of your own devices, email accounts, and payment-service credentials.
10 & 11. Choices and Rights
Depending on your location, you may have the right to request access, correction, deletion, or portability of your data. We honor valid state law requests regarding targeted advertising and data sharing.
U.S. State Privacy Rights
Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.
If your state law gives you the right to appeal a privacy-rights decision, you may submit an appeal by contacting us using the contact information below and including “Privacy Appeal” in the subject line.
12 & 13. Restrictions and Third Parties
Our website is not intended for individuals under the age of 21. We are not responsible for the privacy practices of linked third-party services.
Third-Party Websites and Services
Our website may contain links to third-party websites, platforms, payment services, shipping providers, or other external services. We are not responsible for the privacy, content, or security practices of those third parties.
We encourage you to review the privacy policies of any third-party services you use.
14 & 15. Changes and Contact
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above. Your continued use of our website after an update is posted means you acknowledge the revised Privacy Policy.
For privacy questions, requests, or appeals, contact us at:
Email: support@4flextide.com
Online: www.4flextide.com